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Privacy Policy

Last updated: 09.01.2024

General Information

The following notes provide a simple overview of what happens to your personal data when you visit our website. Personal data is any data with which you can be personally identified. For detailed information on data protection, please refer to our privacy policy listed below this text.

Data Collection on Our Website

Who is responsible for data collection on this website?

The data processing on this website is carried out by the website operator. You can find their contact details in the imprint of this website.

How do we collect your data?

On the one hand, your data is collected by you providing it to us. This can be, for example, data that you enter into a contact form.
Other data is automatically collected by our IT systems when you visit the website. This is primarily technical data (e.g., internet browser, operating system, or the time of the page call). This data is collected automatically as soon as you enter our website.

What do we use your data for?

Part of the data is collected to ensure the error-free provision of the website. Other data can be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to receive information about the origin, recipient, and purpose of your stored personal data free of charge at any time. You also have the right to request the correction, blocking, or deletion of this data. For this, as well as for further questions about data protection, you can contact us at any time at the address given in the imprint. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
You also have the right to request the restriction of the processing of your personal data under certain circumstances. For details, please refer to the privacy policy under „Right to restriction of processing“.

Personal Data

The operators of these pages take the protection of your personal data very seriously. We handle your personal data confidentially and in accordance with the legal data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is information that can be used to personally identify you. This privacy policy explains which data we collect and how we use it. It also explains how and for what purpose this is done.

Please note that data transmission over the Internet (e.g., when communicating via email) can have security gaps. A complete protection of data against access by third parties is not possible.

Note on the Responsible Authority

The responsible authority for data processing on this website is:

Création Holz AG
Zürcherstrasse 239
8500 Frauenfeld
Switzerland

Email: info@creation-holz.ch

The responsible authority is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data (e.g., names, email addresses, etc.).

Revocation of Your Consent to Data Processing

Many data processing operations are only possible with your explicit consent. You can revoke any consent you have already given at any time. A simple informal message by email to us is sufficient for this. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to Object to Data Collection in Special Cases and Against Direct Marketing (Art. 21 GDPR)

You have the right to object to the processing of your personal data, by disabling JavaScript in your browser, using a privacy browser, or by using one of the following browser extensions:

Please note that in this case, some features of this website may not be fully available.

Special Considerations for Direct Marketing

On our website, no personal data, such as your name, email address, or IP address, is collected for the purpose of direct marketing. This means that you will not receive any advertisements or offers tailored to your personal interests from us.

Exceptions

  1. Form Inquiries and Business Relationships: When contacting us through forms on our website or establishing a business relationship, we collect certain personal data (such as name, email address). We use this data to process your inquiry and to inform you about our products and services within the framework of this business relationship. We see this as part of our service and customer care.
  2. Restriction and Right to Object: You have the right to object to the use of your data for direct marketing at any time. Simply send us an informal message by email or through the contact methods specified in our privacy policy. Upon receiving your objection, we will immediately cease the use of your data for direct marketing purposes.
  3. Transparency and Compliance with Data Protection Laws: We are committed to complying with all legal data protection requirements and using your data only within the legally permissible framework. Your data will not be disclosed to third parties without your explicit consent.

Right to Lodge a Complaint with the Relevant Supervisory Authority

In the event of violations of the GDPR, the affected individuals have the right to lodge a complaint with a supervisory authority, particularly in the member state of their habitual residence, their workplace, or the place of the alleged infringement. This right is without prejudice to other administrative or judicial remedies.

Right to Data Portability

You have the right to have data that we process automatically based on your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done if technically feasible.

Access, Restriction, Deletion, and Correction

You have the right to free information about your stored personal data, its origin and recipients, and the purpose of the data processing, and, if applicable, a right to correction, restriction, or deletion of this data within the framework of applicable legal provisions. For this purpose, and for any further questions about personal data, you can contact us at any time at the address provided in the imprint.

Right to Restrict Processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time at the address provided in the imprint. The right to restrict processing exists in the following cases:

  • If you dispute the accuracy of your personal data stored with us, we usually need time to verify this. During the duration of the review, you have the right to request the restriction of processing your personal data.
  • If the processing of your personal data was or is unlawful, you may request the restriction of data processing instead of deletion.
  • If we no longer need your personal data, but you need it to assert, exercise, or defend legal claims, you have the right to request the restriction of processing your personal data instead of deletion.
  • If you have filed an objection under Art. 21(1) GDPR, a balance must be struck between your interests and ours. As long as it is not clear which interests prevail, you have the right to request the restriction of processing your personal data.

If you have restricted the processing of your personal data, these data may only be processed – apart from their storage – with your consent or for the assertion, exercise, or defense of legal claims or to protect the rights of another natural or legal person or for reasons of important public interest of the European Union or a member state.

Cookies

The Internet pages use so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies help make our offer more user-friendly, effective, and secure. Cookies are small text files that are placed on your computer and stored by your browser.

Most of the cookies we use are so-called „session cookies.“ They are automatically deleted at the end of your visit. Other cookies remain on your device until you delete them. These cookies allow us to recognize your browser on your next visit.

You can set your browser to inform you about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

Cookies that are necessary for the performance of the electronic communication process or to provide certain, user-requested functions (e.g., shopping cart functionality) are stored based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of his services. As far as other cookies (e.g., cookies for analyzing your surfing behavior) are stored, these are treated separately in this privacy policy.

Server Log Files – Collection of General Data and Information

Our websites collect a range of general data and information with each visit. This general data and information is stored in the server log files. The following data may be collected:

  1. Types and versions of the browsers used,
  2. The operating system used by the accessing computer,
  3. The website from which an accessing computer reaches our website (so-called referrer),
  4. The subpages that are accessed on our website via an accessing computer,
  5. The date and time of access to the website,
  6. The IP address, the Internet service provider of the accessing computer, and
  7. Other similar data and information used to prevent risks to our IT systems in the event of attacks.

When using this general data and information, we do not draw conclusions about you or other visitors. This information is needed to:

  1. Deliver the content of our website correctly,
  2. Optimize the content of our website and the advertisements for it,
  3. Ensure the long-term functionality of our IT systems and the technology of our website, and
  4. Provide law enforcement agencies with the information necessary for law enforcement in the event of a cyberattack.

This anonymized data and information is therefore evaluated statistically and also with the aim of increasing data protection and data security in our company, in order to ultimately ensure an optimal level of protection for the personal data we process. The anonymous data from the server log files is stored separately from all personal data you provide. A merging of this data with other data sources is not carried out.

Contact Form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent.

The processing of the data entered in the contact form is therefore based solely on your consent (Art. 6(1)(a) GDPR). You can revoke this consent at any time. An informal message by email to us is sufficient for this. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

The data you enter in the contact form will remain with us until you request its deletion, revoke your consent to its storage, or the purpose for storing the data ceases to apply (e.g., after completing the processing of your inquiry). Mandatory legal provisions – especially retention periods – remain unaffected.

Inquiry via Email or Telephone

If you contact us by email, telephone, or fax, your inquiry, including all resulting personal data (name, inquiry), will be stored and processed for the purpose of handling your request. We do not pass on this data without your consent.

The processing of this data is based on Art. 6(1)(b) GDPR, provided your inquiry is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on your consent (Art. 6(1)(a) GDPR) and/or our legitimate interests (Art. 6(1)(f) GDPR), as we have a legitimate interest in the effective handling of the inquiries directed at us.

The data you send to us via contact inquiries will remain with us until you request its deletion, revoke your consent to its storage, or the purpose for storing the data ceases to apply (e.g., after completing the processing of your request). Mandatory legal provisions – in particular legal retention periods – remain unaffected.